Professional Standards

Code of Ethics Enforcement - An Association Service

LinkEthics Complaints, Arbitration Requests and Related Information

It's just one of the many services offered by your Southwest Iowa Association of REALTORS®. For more information on these and other services, contact Kristi L. Jerkovich, Executive Officer at (712) 323-3478 or kjerkovich@swiar.org. The information is strictly confidential.

Code of Ethics Enforcement - An Association Service

The single, most outstanding characteristic that sets REALTORS® apart from other real estate practitioners is the willingness to accept and abide by the Code of Ethics of the National Association of REALTORS®. The Code of Ethics, which was first adopted on July 29, 1913, is a living document, responsive in its content to changes in the law and industry. The Code has been revised several times through the years to reflect current developments in professional real estate practice. The term REALTOR® has come to represent competency, fairness, and high integrity. These qualities stem from voluntary adherence to an ideal of moral conduct in real estate business practices

But even with the best of intentions, planning and preparation, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients or customers. As civil litigation becomes increasingly costly, time consuming, and burdensome, there has been a trend among private parties to settle disputes and conflicting claims through alternative means.

The Southwest Iowa Association of REALTORS® offers its members and their clients and customers a vehicle to economically expedite ethics complaints and/or arbitration requests without going to court. If a monetary dispute arises from a real estate transaction or if you believe a REALTOR® may have acted in an unethical manner, seek a resolution through the Southwest Iowa Association of REALTORS®. Ethics complaints that are brought before the board give those parties involved an opportunity to be educated about the Code. In addition, REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry.

Code of Ethics Enforcement - Frequently Asked Questions

  • What's the difference between an ethics complaint and arbitration request?

  • An ethics complaint charges that a REALTOR® or REALTOR-ASSOCIATE® has violated an Article(s) of the Code of Ethics. An arbitration request involves a dispute over entitlement to a monetary transaction (e.g., a commission).

  • Who can file an ethics complaint?

  • Any person, whether a member or not, having reason to believe that a member is in violation of any conduct subject to disciplinary action.

  • Who can file an arbitration request? A customer, client or REALTOR® principal. A REALTOR® nonprincipal can also request arbitration with his current or former REALTOR® principal.

  • Is there a time limit? Yes. Ethics complaints must be filed within one hundred eighty (180) days of the time that the alleged offense and relating facts could have been known by the complainant in the exercise of reasonable diligence. Requests for arbitration must be filed within one hundred eighty (180) days after the closing of the transaction, if any, or within one hundred eighty (180) days after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later.

  • Who should I give the complaint or request to?

Rhonda J. Johnson
Executive Officer, Southwest Iowa Association of REALTORS®,
500 South 8th St.,
Council Bluffs, IA 51501

Phone- (712) 323-3478

fax - (712) 325-8162

Contact Rhonda for a form to fill out.
LinkFor More Information please click on this link

Legal References - REALTOR Code of Ethics

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